Ts & Cs and Policies

Booking Terms & Conditions:

  • Strict conditions apply for children, see Child Policy.

  • Guests must be fit for travel and able to participate in safari related activities.

  • Compliance to our standard Indemnity must be agreed at check-in (this will require signatures from all guests). 

  • Flights, travel, travel insurance or any related costs with the exclusion of local airport transfers, remain the guests own responsibility and cost.

  • Any bookings made within the terms and conditions stated can be transferred by the guest, to another adult on the proviso that the terms and conditions are fully complied with. If the guest is unable to attend the booking the cancellation policy criteria will be applied. 

  • All guests will unreservedly consent to any photo images being taken and utilised by Nyumbani Estate (and affiliated companies).  Intellectual rights remain in its entirety to Nyumbani Estate.

  • All guests will be invited to participate in a guest profile questionnaire, to be conducted by Nyumbani Estate.  The purpose of the guest profile questionnaire is to inform the guest experience offered during the guest visit. i.e. we tailor your stay to provide the experience you wish to have, and more!

Child Policy: Your booking covers the entire Lodge, you will have access to 4 beds in 2 chalets.  If you wish for that to accommodate children, that is your discretion. Please bear in mind this is a no fence Big 5 Private Game Reserve.  Young children are particularly vulnerable in this environment and cannot be unattended at any time.  They remain fully within your care and liability.  In either chalet it is possible to provide a cot bed.  In one of the two chalets it is possible to provide a small single bed for a child.  These arrangements would need to be informed and attended to during the guest profiling, at the time of booking so everything can be inplace for guests arrival.

Website usage Terms and Conditions:  Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern nyumbani-estate.com relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Reference to ’Nyumbani Estate’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is No 10 Grietjie, Grietjie Private Nature Reserve, Phalaborwa, South Africa. Our company registration number is under Marochia (PTY) Ltd 2015/385940/07 . The term ‘you’ refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us, not for use by third parties.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa.

  • Contact us should you need to discuss any of the above or go back to the Nyumbani Estate Page.

 

Cancellation Policy: Less than 60 days before check-in = No refund*.  Less than 90 days before check-in = 50% deposit refunded*.  Any other period before check-in = 75% deposit refunded*.

*A bank charge will be applied to all refunds as to credit your payment card usually attracts a bank fee, which will be deducted from your refund.  We cannot pre-determine what this charge is, as it is stipulated and charged by your card supplier and/or the payment system being applied for the refund.

Privacy Policy:

Last updated: (2020, 04.08)

 

Nyumbani Estate Boutique Safari Lodge (Registered as: Marochia (PTY) Ltd K2P Motor) operates http://www.nyumbani-estate.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this …

The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics. 

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information relating to the business of Nyumbani Estate.

The Communications section is for businesses that may contact users via email (email newsletters) or other methods. 

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 2018, October 22nd, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us on enquiries@nyumbani-estate.com Tel: +27 78 789 4095  Physical Address:  Nyumbani Estate Boutique Safari Lodge, Riversdale Gate, R40 entrance, Blue Canyon Private Game Reserve, Hoedspruit 1380, Limpopo, South Africa.

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South Africa Office

Nyumbani Estate

Marochia (Pty) Limited

T/As Nyumbani Estate
PO Box 1672
Hoedspruit 1380

Limpopo, South Africa

Enquiries: +27 (0) 78 789 4095

Email: enquiries@nyumbani-estate.com

Company Registration: 2015/385940/07

UK Office

Nyumbani Kichaka Ltd T/AS:

Nyumbani Estate

Charterstone House
Inverkeithny
Huntly
Aberdeenshire, Scotland, UK
Cell: +44 (0) 78 1000 1238
Email: enquiries@nyumbani-estate.com

 

Company Registration: SC451912

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